Your information connects you with the dealership.

CARSVIVO helps a dealership identify customer interest on its lot and send the customer to the dealership's official vehicle page.

Information we process

We process the name, mobile phone, optional email, selected salesperson, vehicle and stock number, date and time, scan session, and interaction events submitted through CARSVIVO. Authorized dealer accounts also include work email, role and operational activity. If a customer requests a test drive and agrees at the dealership, an authorized salesperson may capture an image of the front of the driver license for that test drive.

How the information is used

The information is used to show the official vehicle destination, help the dealership respond to an active customer, measure vehicle interest, document follow-up and sales results, operate the vehicle-readiness workflow, prevent abuse, and maintain system security.

Who receives it

The dealership whose vehicle was scanned receives the customer opportunity. CARSVIVO processes the information to provide this service and may use infrastructure providers for database hosting and email delivery. CARSVIVO does not sell personal information.

Driver-license security

A driver-license image is stored separately in private storage. It is available only to authorized dealership management and the salesperson assigned to that customer, is never included in app or push notifications and is not sent by email, and is automatically deleted within 24 hours. CARSVIVO keeps a limited security log showing when the image was uploaded, viewed, printed or deleted, but the image itself is not retained.

Retention

Except for short-lived driver-license images, pilot customer and interaction records are retained for up to 24 months so the dealership can measure follow-up, conversion and historical vehicle performance. Records may be deleted or anonymized sooner when appropriate, or kept longer when required for security, legal or documented operational needs.

Your choices

You may choose not to submit the form and can visit the dealership's general inventory instead. California residents may request access, correction or deletion when applicable. The dealership may need to keep limited records for legitimate business or legal purposes.

Contact

For a privacy request or question, contact erick@carsvivo.com. Include the dealership name and the mobile number used in the form so the correct record can be located.